Frequently asked questions about eZug

On this page you will find the answers to frequently asked questions about the eZug smart government solution. Simply navigate through the various categories.

Can't find the answer you're looking for in our FAQ? We will be happy to help you. You can find all information about direct contact under Contact.

FAQ

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What happens if I forget the PIN code?

After three failed pin entries, you will be blocked for 60 seconds. Then you have another attempt. If this also fails, you will be blocked for a further 120 seconds. You cannot reset the PIN code yourself, but must uninstall and reinstall the eZug app. Then you can set a new PIN code.

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General

What is eZug? What can I do with eZug? Which documents / services can I obtain via eZug?

Installation

Which operating system does eZug run on? How can I open an eZug account? What happens when I get a new smartphone? Warum funktioniert mein ZUGLOGIN in der eZug App nicht?

App functions

How can I verify an electronic signature? How can I change the PIN code? What happens if I forget the PIN code? How can I forward a document to a third party? How can I change the photo of my eZug profile? What is the QR Scanner menu item for? How can I change the personal details of my eZug account? How can I unsubscribe from the app? Where can I get help if I have a problem with the eZug app? How can I sign digitally?

ZUGLOGIN

Can I use eZug without ZUGLOGIN? How can I activate ZUGLOGIN? When can I use eZug as a non-resident of Zug? Who can activate ZUGLOGIN? Warum funktioniert mein ZUGLOGIN in der eZug App nicht? Kann ich die eZug App mit einem ZUGLOGIN für juristische Personen nutzen?

Payments

What does eZug cost? How can I pay in the "eZug app"?

Data security

How safe is eZug? Why are documents delivered exclusively to the app?

Uninstall

What happens to my documents when I uninstall the eZug app? How can I delete my eZug account?

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Can't find the answer you're looking for in our FAQ? We will be happy to help you. You can find all information about direct contact under Contact.

Contact