Frequently asked questions about eZug

On this page you will find the answers to frequently asked questions about the eZug smart government solution. Simply navigate through the various categories.

Can't find the answer you're looking for in our FAQ? We will be happy to help you. You can find all information about direct contact under Contact.

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Installation

What happens when I get a new smartphone? Which operating system does eZug run on? How can I open an eZug account? Why is my ZUGLOGIN not working in the eZug app?

General

How do I add a second email adress? My account is deactivated, how do I reactivate it? Which documents / services can I obtain via eZug? What can I do with eZug? What is eZug?

App functions

How can I verify an electronic signature? What happens if I forget the PIN code? How can I change the PIN code? How can I forward a document to a third party? How can I change the photo of my eZug profile? What is the QR Scanner menu item for? How can I change the personal details of my eZug account? How can I unsubscribe from the app? Where can I get help if I have a problem with the eZug app? How can I sign digitally?

ZUGLOGIN

Can I use eZug without ZUGLOGIN? How can I activate ZUGLOGIN? When can I use eZug as a non-resident of Zug? Who can activate ZUGLOGIN? Why is my ZUGLOGIN not working in the eZug app? Can I use the eZug app with a ZUGLOGIN for legal entities?

Payments

What does eZug cost? How can I pay in the eZug app?

Data security

How safe is eZug? Why are documents delivered exclusively to the app?

Uninstall

What happens to my documents when I uninstall the eZug app? How can I delete my eZug account?

School portal

I have lost my parental code, where can I get a new one? In my dual role as a teacher and a parent, I would like to know how I can fulfill both roles in the school portal? Why can't I open attachments in the school portal?

eSignatur

I can no longer digitally sign, what could be the reason? How do I increase the signature standard? What do I need the MobileID app for? How can I verify an electronic signature? How can I sign digitally?

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